All candidates must be comfortable in the water and have basic swimming skills, be in good general athletic and physical health, children over 10 years of age and under 70 years of age. Candidates must be able to perform a 500-meter swim without physical or mental complications, and have the ability to climb back onto the boat using a vertical ladder under their own power.
For divers without a diving certification issued by an internationally recognized agency and attached to the RSDTC, it is necessary to have an SSI Basic diver or discover scuba diver padi recognition record, with a maximum of 6 months from the date who took the program, For first-time divers or without current registration of the aforementioned program, it is necessary for candidates to take the theory, practice and equipment course to be able to carry out the activity at a depth not greater than 12 meters in the company of an instructor private for a maximum of 2 divers. It is also necessary that all candidates feel comfortable in the water and have basic swimming skills as well as fill out the program form and successfully pass the medical questionnaire which must be answered honestly by your own safety so that if required, the candidate could or could not be diagnosed or checked by a doctor. In case you require medical authorization to dive, the cost of this review will be the sole responsibility of the client. And in case of not being able to carry out the activity due to medical reasons, only the portion that does not include diving in open water will be given, for the total cost of the activity if it is considered necessary.
All activities for non-certified divers can be carried out without prior notice within the Mahahual snorkeling area, in case the weather does not allow navigation in the open sea. Having a program change from 12 meters as maximum depth to 3 meters maximum. Only the company can cancel the service for the granting of reimbursement due to climatic issues.
All certified divers who enroll in any of the available diving programs must have: Certification from an agency that belongs to the RSDTC, a dive recorded in a personal log in the last 8 months to a maximum of one year (in case proof of this point cannot be presented, divers must take a skills update course or go in the company of a private guide, both have a different cost than the one originally contracted and the client must cover the new rates to be able to dive) it is also necessary be in good general physical health, be able to perform a 500-meter swim without physical or mental complications, and have the ability to climb back onto the boat using a vertical ladder under your own power, not have ingested alcohol or drugs at least 12 hours prior to your dive and present medical authorization to dive in case you consume any medication since there are medications that They can interfere with nitrogen saturation and desaturation during and after the dive.
All Services will be carried out when the prevailing climatic conditions allows it, being solely in the opinion of the local port captain, captain of the boats and operational manager of the company the only ones with the power to cancel the activity for security reasons, In case of cancellation by the client, the company is not responsible for making any refund, either partial or total. There are no cancellations due to rain in diving or snorkeling services.
The climatic conditions in terms of navigation in the open sea is always a matter where safety and comfort are important. The company's policy is not to undertake the trip with waves greater than 1.4 meters and winds greater than 18 knots in the methods that the company uses to monitor wave and wind forecasts. , But in the event that the weather conditions do not allow navigation to Chinchorro, the activities will be changed from the Chinchorro bank to the coast of Mahahual. A the price of the cost of the service corresponding to the coast of Mahahual.
Clients in groups of less than 6 passengers have the right to cancel and receive 100% of their deposit as long as it is within 36 hours before their activity regardless of the reason why the customer wants to cancel. Outside this time range, they will only be reimbursed if the cruise they are traveling on cancels its arrival at the port on the day of docking.
For groups larger than 6 passengers, a minimum of 6 business days is required to cancel your activity and receive 100% of your deposit, regardless of the reason why the client wants to cancel. Outside this time range, they will only be reimbursed if the cruise they are traveling on cancels its arrival at the port on the day of docking.